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At Thamesmead we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: customerservice@thamesmeadonline.co.uk
Alternatively, you can call us on: 020 7639 0348
Or fax us on: 020 7639 3646
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
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| How do I open a Credit Account facility? |
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| I didn't want that product. I preferred
the one you sent me the previous time. |
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| I've had the wrong goods sent. How do I
get them exchanged? |
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| What time is delivery due? |
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| What day is the delivery due? |
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| What is your minimum order quantity? |
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| Do you charge Carriage? |
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| How is the product packed? |
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| Can I see a Representative? |
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| How much is the product? |
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| Is that your best price? |
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| If I order more cases, do I get a discount? |
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| Can I have delivery tomorrow? |
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| I can get that cheaper elsewhere! |
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| Is it in stock? |
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| Can I have the COSH sheets? |
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| Can I have a sample? |
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| Are dispensers free? |
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| What are your Bank Account details? |
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How do I open a Credit Account facility? |
| Please click here to
apply for a Credit Account facility. |
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I didn't want that product. I
preferred the one you sent me the previous time [but I'm not sure what it
was called]. |
| Please let us know the Job Number from when you had it
before. If you don't know the Job Number, we can look at your order
history to identify the product. |
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I've had the wrong goods sent. How
do I get them exchanged? |
| Please contact our Operations Department with your Account
Number and Job Number (which can be found on the Delivery Note). |
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What time is delivery due? |
| We are unable to give an exact time, but will endeavour to
deliver as close as possible to your requirement. |
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What day is the delivery due? |
| Please contact our Operations Department. They can
advise you regarding routes and journeys planned for your area. |
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What is your minimum order quantity? |
| One case of product. However orders valued at under £30
will incur a minimum order charge. |
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Do you charge Carriage? |
| Not if delivery is made via our own transport fleet.
We also have a National Network of supply via our Hygiene Distributors
Alliance. Please contact our Sales Department or your Thamesmead
Account Handler if you wish to find out more about this. |
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How is the product packed? |
| In accordance with the manufacturers' specifications. |
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Can I see a Representative? |
| Yes. Please contact our Sales Department to arrange
an appointment. |
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How much is the product? |
| Please contact our Sales Department. We will quote
you a competitive price. |
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Is that your best price? |
| We will endeavour to match or beat any genuine competitive
quotations. |
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If I order more cases, do I get a
discount? |
| We will give our best price straight away. But if you
are offered a better price elsewhere, please contact our Sales Department. |
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Can I have delivery tomorrow? |
| Delivery is normally within 2-3 days. However, if
prompt delivery is essential, please contact our Operations Department to
see if we can help. |
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I can get that cheaper elsewhere! |
| Let us know what price you are paying and we will see what
we can do to match it. |
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Is it in stock? |
| Generally we carry large stocks. If you are concerned
about availability of a particular product, please contact our Sales
Department to check out availability. |
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Can I have the COSH sheets? |
| Yes, please let us know you requirements. |
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Can I have a sample? |
| Yes. Please contact our Sales Department. |
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Are dispensers free? |
| Please contact your Account Handler in the
Sales Department. |
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What are your Bank Account details? |
| Click here for
our Bank Account details. |
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