Helping With Shoping
Payment Methods
Delivery
Terms & Conditions
How to get a password
Recommended Web Browsers
Solutions to common problems
Cookies
Privacy Policy
Introduction
This page contains information which explains how shopping works at the Koogan Safety web site and is also intended to help visitors to this site resolve the more common difficulties which may be encountered.
How to buy
Use our Product Finder to find the item(s) you are looking for. Then, select the details of an individual product and click on the shopping basket button to add the item to your online shopping basket.
At any time you can view the contents of your shopping basket by clicking on the button on the top bar of our web site page. Once you have finished adding items to your basket, you can click on the 'Buy Now' button on the 'View Basket' page and you will be taken to our secure checkout to enter your details.
How To Get A Password
If you haven't got a username and password:
If you already have an account with us, fax your request on company headed stationery to 01959 576166 or email us at sales@koogansafety.co.uk and we will contact you to issue your individual username and password which will give you access to your contract prices online.
If you do not have an account with us, please complete the credit application form, or fax us your request on company headed stationery to 01959 576166 and we will contact you to arrange to open an account for you and issue your individual username and password.
The shopping facilities on this web site have been designed for use with reasonably up to date web browsers. If you are not using one of our recommended web browsers, you may experience some difficulties.
If you do not wish to enter your order through our web site, you can place your order with us in the following ways:
Email: sales@koogansafety.co.uk
Telephone: Call our sales team on 01959 572658 anytime between 9:00am - 5:00pm Monday to Friday. Our friendly sales staff will take your order or help with any enquiry you may have. (Answerphone out of hours.)
FAX:Simply fax your orders and enquiries to us on 01959 576166. Lines are open 24 hours a day, 7 days a week
Post: Send your order or post your cheque to: Units 1-4
189 Sunningvale Avenue
Biggin Hill
Kent
TN16 3TL
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Payment Methods.
By Credit Card: We accept the following credit/debit cards – Mastercard, Visa, Maestro / Switch, Delta, Solo, JCB, Electron.
By Cheque: Make cheques payable to Koogan Safety Limited.
By Credit Account: Koogan Safety Limited offers a 30 day credit account facility, subject to status and credit clearance.
Delivery.
Delivery is normally 24hours on stock items if the order is placed before 3pm.
Recommended Web Browsers
The shopping facilities on this site have been designed for use with relatively up to date versions of the most popular web browsers. If you are using a PC, we recommend that you use either Internet Explorer version 5.5 or later or Firefox or Netscape Navigator version 7 or later. If you are using a Mac, we recommend that you use either Firefox, Safari, a version of Microsoft Internet Explorer version 5.1 or later or Netscape Navigator version 7 or later.
  
Solutions to Common Problems
Problem: You get a message saying "Security Certificate has expired"
Problem: You get a message saying “You need to 'enable cookies' in your web browser settings.”
Problem: An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.
Problem: Your prices were being displayed and then they stop being displayed
Problem: You get a message saying "Security Certificate has expired"
Certain older web browsers contain a security feature call a Digital Certificate that expired on 31/12/99. We believe this problem affects Netscape browser version 4.05 and earlier on both Mac and PC. The problem also affects Microsoft Internet Explorer version 4.01 on Mac and earlier. We are not aware of such a problem on PC versions of Internet Explorer. The solution is to upgrade your browser.
Problem: You get a message saying "You need to 'enable cookies' in your web browser settings."
When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. [Please note that these instructions are provided in good faith as a service to our customers. Koogan Safety cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.]
Problem: An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.
The most likely explanation is that you need to <A href="#cookies">enable cookies</A> in your browser. "Cookies" are small items of information stored on your computer which help our web site keep track of what products you have added to your basket. No personal information is stored by our web site in "cookies".
If you are a Mac user and you have checked that cookies are enabled and you are using Microsoft Internet Explorer, to be sure to see the latest contents in your basket, click the Reload button at the top of your browser. For a permanent fix, you need to change your Mac Internet Explorer browser settings as follows: Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced under the Web Browser section. Click on Advanced and then click on the Always button under the "Update Pages:" heading.
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Problem: Your prices were being displayed and then they stop being displayed
This can happen if you leave your PC for a long period after signing on and then return to carry on with your order more than 90 minutes later. The solution is to sign on again.
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